SHIPPING

Domestic
Our nationwide orders in the Philippines are being processed by couriers such as, but not limited to, Grab, LBC, and J&T Express. Once a courier picks up the orders, Metro Manila should expect their orders within 1-3 business days, while provincial and the rest of the nation are scheduled to receive their goods within 3-5 business days.

International
Our international orders are processed by DHL, UPS, or FedEx, as well as USPS for the United States. We are thankful and appreciate the support from our global customers.

METHODS OF PAYMENT

• PayPal
  You can pay for your order by sending the money to our PayPal account.
• Debit / Credit Card
  You may use your debit or credit card through PayPal, which offers a secure and seamless checkout process.
• Bank transfer
  Payments can be done via bank deposit, or digital bank transfer. We use BDO (PHP) and Wise (USD / EUR). Philippine customers are encouraged to use the PHP account attached to your order confirmation.
• Cash
  Cash payments are only available on-site during events. We currently can’t do COD (cash on delivery) arrangements.

All account numbers and profiles are attached to your email confirmations.

Orders will be immediately processed and dispatched upon payment confirmation. We encourage customers to send us a copy of the deposit slip or bank transfer, upon successful transaction to expedite the process.

RETURN POLICY

LOVE ARMY is based in the Philippines and ships worldwide. Because international returns can involve significant shipping costs and customs requirements, we’re unfortunately unable to offer standard returns for change-of-mind or sizing issues on international orders.

We do stand behind the quality of our products. If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us within 7 days of delivery with photos and your order number. We’ll review the issue and work with you on a resolution.

For sizing: please check our size guide carefully before ordering. If you’re unsure about sizing, reach out to us before placing your order and we’ll be happy to help.

Due to the limited nature of some LOVE ARMY collaborations and event collections, we cannot guarantee exchanges for another size or item.

In a situation where there is a defect on the item, be sure to contact us within 48 hours upon receipt of the item. Refunds are only applicable to defective items, claimed within 48 hours upon receipt as mentioned.

Exchanges are allowed provided the item being exchanged is of equal monetary value as the item in exchange. Sale items are final and are excluded from returns/exchanges.

We are more than willing to accept returns and exchanges as mentioned above. Customer is responsible for shipping charges. Once your return has been received, please allow 7 business days for us to process sending your item in exchange, or as lead time dictates.

Sale items are not qualified for returns.

For inquiries regarding returns, please email us at info@lovearmy.com and include your order number in the subject line. Expect a reply within 3-5 business days.